Returns & Refunds

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30-Day Money-Back Guarantee

We stand behind every product we sell. If you or your pet aren't completely happy, we'll make it right — quickly, kindly, and with zero fuss.

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Free Returns

We send you a prepaid return label. No out-of-pocket cost, ever.

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Full Refund

100% of your purchase price returned to your original payment method.

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Fast Processing

Refunds processed within 3–5 business days of receiving your return.

How to Return in 3 Simple Steps

1

Email us your order number

Send a quick note to hello@pawfectpicks.com with your order number. No need to explain — we trust you.

2

Receive your free return label

We'll reply within 24 hours with a prepaid shipping label. Print it, attach it, and you're good to go.

3

Drop it off & get your refund

Drop the parcel at any carrier location. Once we receive it, your refund is processed within 3–5 business days.

A Few Things to Know

  • Returns accepted within 30 days of your delivery date
  • Items should be in original or near-original condition
  • Arrived damaged or defective? We'll send a free replacement immediately — no return needed
  • Want a different variant or size? Just mention it in your email and we'll exchange it

Questions? We're here for you.

Email hello@pawfectpicks.com — we personally read every message and reply within 24 hours, Mon–Fri 9am–6pm.